Who Ships My Package?
We ship packages with the following carriers:
United States: USPS/UPS/FedEx/DHL
Canada: CNE/FedEx/DHL
International: CNE/FedEx/DHL
How long will it take to receive my order?
Expedited Shipping：3-5 business days
Standard Shipping：10-15 business days
Warm Tip: If you need to receive it asap, we recommend that you choose expedited shipping. Delays may occur during holidays or peak seasons.
Do I need to pay tax for my order?
Depending on your state’s tax laws, sales tax may be applied to your order. The exact amount will be calculated and displayed during checkout.
Can I choose a specific carrier?
We automatically assign the most reliable and cost-effective carrier. If you have any requirements for the carrier, please contact us before placing an order.
Can I change my shipping address after ordering?
We automatically assign the most reliable and cost-effective carrier. If you have any requirements for the carrier, please contact us before placing an order.
Will my package be delayed at customs?
Delays vary by country. We provide all required documentation to expedite clearance, but we cannot control customs processing times.
My order says “delivered,” but I didn’t receive it. What should I do?
Please contact us as soon as possible and we will provide you with corresponding assistance and solutions within 24 hours.
What if I received a damaged/wrong/used product?
Please request a return or exchange through the “Your Orders” section on Amazon and select the “Damaged/Defective” option. Amazon will provide a return label or issue a refund. For further assistance, please feel free to contact us.
My order was returned to the seller. What should I do?
Please contact us as soon as possible and we will provide you with corresponding assistance and solutions within 24 hours.
What if I need to cancel or change my order?
If your order has not yet entered the shipping process, you can cancel or modify it in the “Your Orders” section. If it has already shipped, you can refuse the package or request a return after receiving it.
Where is your warehouse located?
Sunny Hair-008, 4570 Eucalyptus Ave Unit E, Chino , CA 91710
Return & Exchange
Return/Exchange policy
We will provide returns and exchanges within 30 days on all sets that have not been used and worn.
How do I request an exchange/return?
You can log in to your Amazon account, select the item to be returned in “Your Orders”, follow the prompts on the page to apply for a return or exchange, and then send the product to the logistics company for return.
What if my Amazon return window has closed?
Please contact us as soon as possible. We will provide you with a solution for return or refund based on the usage of the product.
Do I need the original packaging for a return?
If your product has been opened or used, we recommend that you do not return it in its original packaging. If you have only viewed the product but have not used or opened it, you may return it in its original packaging.
Can I return hair extensions after trying it?
If you have only used the product to try on a color or measure length and have not actually installed it in your hair, we can accept returns. If you have already installed the product in your hair and there are signs of use, we cannot support returns after trying it on.
When will I receive my refund?
Amazon will review the returned products after receiving them. Once the review is passed, the refund amount will be returned to the buyer’s original payment account. The whole process usually takes about 5-7 days.
When will I receive my new exchange?
Once we have received, inspected and confirmed the returned hair extensions are unopened, we will ship the new products to you. This process takes about 3-5 days.
Do I have to pay for the shipping of my return or exchange?
Fulfillment by Amazon (FBA) Orders:
FBA orders are generally free of charge, regardless of the reason for the exchange, including personal reasons. Sellers are not required to bear any costs.
Fulfillment by Merchant (FBM) Orders:
Seller must provide a prepaid return label, and shipping costs are covered by the seller. If the exchange or return is due to personal reasons, buyers are responsible for covering the shipping costs and must return the item to the designated address provided by the seller.
