These are some tips you need to know!

1. Product Detail Issues

Short Hairs/Frayed Hair Residue

A small amount of short or frayed hair may be found in the extensions, affecting the appearance. This is caused by incomplete removal of short hairs during production and friction during transportation or storage, which leads to hair breakage.

Solutions:

• Strict Screening: Before leaving the factory, products undergo three rounds of manual screening processes to ensure the residual short hair rate is less than 0.3%.
• First Use: Customers are advised to comb through the product with a wide-tooth comb upon receipt and trim any noticeably short hairs.
• Daily Care: Use hair oil or anti-frizz spray to smooth out frayed hairs.
• After-Sales Guarantee: If the short hair issue is severe, we offer return/exchange services or compensation.

Thin Appearance of Hair Volume

Solutions:

• For customers with higher volume needs, it is recommended to choose high-density styles (e.g., 95g, 120g, etc.).
• Position the hair extension tape closer to the middle or lower part of the head (near the natural hair roots) and blend it layer by layer with your natural hair while combing. Avoid wearing it too high or without layering, as this can make the volume appear insufficient.
• Use a curling wand to slightly curl the extensions, adding volume and a fuller look.
• Regularly trim split ends to prevent thinning caused by frizzy or damaged ends.

2. Material and Maintenance Issues

Verification of Real Human Hair Material

Solutions:

• Material Certification: Provide product inspection reports or real human hair certification (e.g., Remy Hair label).
• Direct Verification: Encourage customers to cut a small strand of hair for a burn test (instructions must be provided).
• Experience Comparison: Highlight the characteristics of real human hair, such as its ability to be dyed and withstand heat (below 160°C).
• Trust Assurance: Offer no-questions-asked return/exchange services and pledge a threefold compensation guarantee for counterfeit products.

Deformation After Washing

Solutions:

• Use mild shampoo and conditioner to wash the extensions, avoiding products containing sulfates or alcohol.
• The water temperature should not be too high; it is recommended to use cold or lukewarm water.
• Gently squeeze out excess water from the extensions, avoiding vigorous rubbing or wringing.
• Lay the extensions flat to dry, avoiding the use of hair dryers or direct sunlight.