Get the Most Out of Your Extensions
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Frequently Asked Questions
Product Info
What if the hair color doesn’t match?
Before ordering, we recommend checking our color chart. If your extensions still don’t match, you can request a return or exchange, or contact us for personalized color matching assistance.
Are your extensions made from real human hair?
Yes, all of our hair extensions are made from 100% real human hair. You can find the authenticity test report on the product page.
Order Help
How do I track my order?
You can view your tracking information under Your Orders, or use the tracking number we provided to check the status on the carrier’s website.
How do I request a return or exchange?
Log in to your account, go to Your Orders, select the item, and follow the return or exchange instructions. For any issues, feel free to contact us directly.
Hair Care
How can I prevent dryness and tangles?
Use a moisturizing conditioner regularly and detangle gently with a wide-tooth comb. Wearing a silk or satin cap at night also helps reduce friction and tangling.
What’s the best way to care for hair while sleeping?
Braid your hair loosely or tie it in a low ponytail before bed. Sleeping on a silk or satin pillowcase will protect the hair and minimize frizz or tangling.
Custom Services
Do you offer wholesale pricing?
Yes, wholesale pricing is available and may vary by platform. Please contact us to discuss details or request a quote.
Can I place a custom order?
Absolutely. We accept custom requests. Get in touch with us and we’ll be happy to assist with your personalized order.
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