Return Policies & Key Details
Return Time Window
Standard Return Period: Most items can be returned within 30 days after delivery.
Return Eligibility
1. Eligible for Return:
The item is unused, unopened, and in its original packaging (with all seals intact).
Tags, authenticity labels, or security stickers have not been removed.
2. Non-Returnable Items:
Products that have been opened, tried on, or altered (e.g., cut or styled).
How to Return: FBA vs. FBM Process
| Step | FBA (Fulfilled by Amazon) | FBM (Fulfilled by Merchant) |
| Return Request | Automatically approved by Amazon | Buyer submits a request → Seller manually reviews and approves. |
| Return Label | Amazon automatically generates and provides a prepaid return label. | Seller does not provide a return label (buyer may need to arrange shipping). |
| Shipping Cost | Amazon covers for quality issues; buyer may pay for returns due to personal reasons. | Determined by the reason: seller covers (defective item) or buyer pays (no longer wanted). |
| Refund Speed | Automatically issued by Amazon (typically faster). | Processed manually by the seller within 3–5 business days after receiving the item. |
Need help? Review the steps above on how to return your item, or contact our customer service team for personalized support!
How to Return Unused Products You No Longer Wish to Keep
FBA (Fulfilled by Amazon) Orders
✨How to return FBA items:
You may directly request a return & refund on Amazon’s Order Details page under the following circumstances:
- Incorrect item received (not what you ordered).
- Size or color mismatch.
- Product does not match the description (e.g., wrong color, length).
- Missing items (incomplete order or shortage).
For the following issues, we strongly recommend contacting our customer service team to return the product to our warehouse for a full refund and shipping reimbursement:
- Used product received (not in our product box, white plastic bag, or showing obvious signs of use).
- Quality defects (including dryness/tangled hair, excessive shedding, unpleasant odor, broken clips, missing parts/accessories, snapped metal wire ends).
- Significant color discrepancy (compared to the same shade you previously ordered).
💖Why return to us instead of Amazon?
To ensure no other customer receives a returned item, we handle such cases personally. Learn how to return these items properly by contacting our customer support team for further assistance.
FBM (Fulfilled by Merchant) Orders
✨How to return FBM items:
- Submit a return request via Amazon’s Order Page.
- We will approve your request as soon as possible.
- Then, follow the instructions on how to return the item to the address provided.
- We will process your refund as soon as the warehouse receives your returned product, and the refund will be returned to your original payment account within 3-5 working days.
How to Return Used Products That Can Be Resold
Most of our products are typically secured with a golden thread at the top. If this thread is cut or untied, the item is considered “used.”
Still eligible for return if: No visible damage (unwashed, uncolored/unstyled, not tangled/dry).
How to proceed: Contact our customer service team with product photos for approval. If qualified, you’ll receive guidance on how to return the item to our designated address for a full refund.
If you need to match the product color and length first, we recommend taking the product out of the packaging bag but not removing the thread that ties the hair, to avoid inconvenience in case you might need to return it later.
❗️ Important Notes for Tape in Hair Extensions:
Do NOT remove installed tape in hair extensions for return.
If issues arise (dryness, poor adhesion, fading), contact our customer support team for solutions — we’ll resolve them case by case.
💖Please send your Amazon order number, the product’s white plastic bag, and the issue you encountered to our after-sales team’s email: serviceus@g-sunny.com, and we will provide you with the appropriate solution.
If you have no concerns about the return process, feel free to choose your favorite product to purchase.
