Customization
Can I request a custom order?
Yes, we accept custom orders.
What information do I need to provide?
Please provide details such as product type, specifications, length, and your desired color.
What is the lead time for custom orders?
Custom orders typically take 20-30 business days to complete.
What are the payment terms?
A 50% deposit is required upfront, with the remaining balance paid before shipment.
Can I request an invoice?
Yes, you can request an invoice. For orders placed on Amazon, you can easily download the invoice directly from your Amazon account.
Can I return or exchange a custom order?
Unfortunately, custom orders are non-refundable and cannot be exchanged.
What is the minimum order quantity (MOQ) for custom orders?
The MOQ for new colors is 500g, while there’s no MOQ for existing colors.
Wholesale
What is the minimum order amount to qualify for wholesale pricing?
The minimum wholesale order amount is $1100 USD. The larger the order, the greater the discount.
What is the delivery time for wholesale orders?
Orders can be shipped within 24 hours, with a delivery time of 3-5 business days.
Can wholesale orders be returned or exchanged?
Yes, returns and exchanges are accepted for wholesale orders.
Can I request wholesale samples?
Yes, wholesale samples are available upon request.
Can I customize labels and packaging?
Yes, we offer customized labels and packaging.
What are the payment options?
Full payment is required for wholesale orders. We also accept credit card installment payments.
Can I request custom products for my wholesale order?
Yes, we can customize products based on your specific requirements.
