Frequently Asked Questions

Standard Return Period: Most items can be returned within 30 days after delivery.Here is a detailed tutorial.

If you purchased multiple products, they may be shipped using separate tracking numbers; please contact us to check the shipping status. If any items are indeed missing, we will send the missing items or issue a partial refund.

Please check the product details page to confirm whether the item includes accessories. If any are indeed missing, please contact us, and we can arrange to send the missing parts to you.

Yes, you can do it yourself. Here is a detailed tutorial.

We recommend backcombing your natural hair before attaching the clips.

Make sure the bonds are installed securely and avoid oils, heavy conditioners, or excessive pulling near the attachment points. Brush and wash gently to prevent loosening

es, you can wash your hair extensions. Gently wash them with sulfate-free shampoo and lukewarm water. Avoid rubbing or twisting the hair, especially near the attachment area.Here is a detailed tutorial.

Yes, you can use heat styling tools on hair extensions.However, you need to ensure the temperature does not exceed 180°F.

You can, but we don’t recommend it; the resulting color might not match what you envision, and it could damage your hair.

Frizz does not always mean your extensions are damaged. Since extensions are not connected to the scalp, they need extra moisture and care to stay smooth. Regular conditioning, heat protection, and gentle brushing can help reduce frizz and maintain a silky look.Here is a detailed tutorial.

Depending on the type of hair extensions, you can usually sleep in semi-permanent ones (such as tape-ins or pre-bonded extensions). However, for removable extensions (such as clip-ins, wire extensions, or ponytail extensions), it is recommended to remove them before going to bed.Here is a detailed tutorial.